Good MPF company services usually include timely response to inquiries, providing useful investment advice and support, and effective member communications. This helps ensure that members can better understand and manage their MPF schemes. Employer and member services are an important factor in MPF company comparison. Employer and member services include:
Transparent and clear provision of information: • Clear and transparent information about investment options, fee structures, and investment performance can help members make more informed investment choices, including website account profit/loss overview, fund fact sheets.
Convenient account management: • Easy-to-use account management platforms allow members to easily track and adjust their investment portfolios, while also reducing the burden on employers in managing contributions and selections.
• Members can compare applications, change investment allocations, transfer MPF benefits, and withdraw MPF benefits (lump sum & installment) services.
Professional customer service: • Professional and timely customer service can answer questions from members and employers and help them solve problems encountered during the investment and management process.
Education and guidance: • By organizing workshops, providing educational materials, etc., help employers and members better understand the MPF system and make appropriate choices.
Investment support and advice: • Providing timely market analysis and investment advice to help members understand market dynamics and make adjustments to investment strategies.